Visiting community service organisations and other government departments offer prisoners assistance with a range of pre-release matters including identification, housing and accommodation, finance and Centrelink, employment, legal matters and medical assistance.



Prisoners being released need to ensure they have current identification documents (ID). Identification is required to access a range of services including Centrelink and Medicare and to get a job, open a bank account and more. Prior to release, prisoners are assisted to apply for identity documents such as a birth certificates, licence renewals and proof-of-age cards.

For detailed information about identification, see booklet three in the Getting Started series. A Vietnamese version is available.


Housing & accommodation

Many prisoners being released experience issues with housing and homelessness on release. Public and social housing resources are limited, in high demand and have long waiting lists. Support is available in prison from visiting housing workers who can provide information about housing options and make referrals to housing support services on release. Prisoners are advised to begin considering housing options well before leaving prison.

Offenders released on parole are required to have their housing plans approved by the Adult Parole Board.

For detailed information about housing, see booklet two in the Getting Started series. A Vietnamese version is available.


Finance & Centrelink

Centrelink Prison Liaison Officers visit prisons to assess prisoners eligibility for Australian Government payments and services upon release. Some prisoners being released may be eligible for a crisis payment.

For detailed information about Centrelink, see booklet five in the Getting Started series. A Vietnamese version is available.

For helpful advice about managing money after release, see fact sheet one in the Getting Started series. A Vietnamese version is available.



Prisoners are provided with information about employment agencies and services.

For detailed information about employment, see booklet seven in the Getting Started series. A Vietnamese version is available.


Legal matters

Prisoners get help to access legal support and advice before they leave prison so outstanding legal matters are addressed. Matters may include unpaid debts, fines and warrants, intervention orders, and family and custody matters.

For further information about legal assistance, see fact sheet four in the Getting Started series. A Vietnamese version is available.


Alcohol & other drugs

Prisoners requiring treatment for substance misuse can talk to prison health staff to arrange access to treatment in the community.

Offenders with a parole order should check the order’s conditions regarding alcohol and drug use.

For detailed information about treatment, see booklet four in the Getting Started series. A Vietnamese version is available.


Medical needs

The health staff will develop a discharge summary for the prisoner to take with them when they leave prison. If a prisoner has an appointment with a specialist in the public health system that is to occur after they are released from custody, information on the appointment will be provided as part of the discharge summary. Health staff may also develop a discharge plan for the prisoner to support them to access healthcare in the community.

For further information about health services, see fact sheet five in the Getting Started series. A Vietnamese version is available.


Community Correctional Services

Prisoners who are released under a parole order are given information about their order and the Community Correctional Services location they will report to. Prior to discharge, the prison will arrange an induction appointment for the prisoner with a supervising community corrections officer.


Transport from prison

For prisoners who are not being collected by family or friends, the prison may help with transport to the nearest train or bus station.

Prisoners are required to arrange their transport (and request any necessary assistance) prior to release. Transport arrangements are discussed as part of the Transitional Assistance Program. For more information, refer to Programs.


Personal property & collection times

Prisoners are provided with information about how to collect clothes, valuables and monies from the prison after release. The prison will only release property at certain times – people wishing to collect property must call the prison in advance to make arrangements.

Property collection times for each prison are as follows:
Barwon Prison
8am – 4pm
Monday – Friday

Beechworth Correctional Centre
Please phone prison to arrange

Dame Phyllis Frost Centre (Women only)
Any day until 4pm
Seven days a week

Dhurringile Prison
During business hours
Seven days a week

Fulham Correctional Centre
8:30am – 4pm
Seven days a week

Hopkins Correctional Centre
7am – 7pm
7am - 4pm

Langi Kal Kal Prison
Please phone prison to arrange

Loddon Prison Precinct (Middleton)
Please phone prison to arrange

Marngoneet Correctional Centre (Karreenga)
Please phone prison to arrange

Melbourne Assessment Prison
9am – 4:30pm
Seven days a week

Metropolitan Remand Centre
9:15am – 5:15pm
Weekdays (except Tuesdays)
Weekends 8:15am – 4:15pm

Port Phillip Prison
8am – 4pm
Monday to Friday (*48 hours notice)

Ravenhall Correctional Centre
During business hours
Monday – Friday

Tarrengower Prison (women only)
8am – 4pm
Seven days a week

Please phone at least 24 hours prior to collection to notify the prison that you would like to collect property, and to confirm business hours.

Once released from prison, offenders have access to the support services and programs available to the general community. For more information, refer to After-prison support.

Within this section