Coronavirus (COVID-19) information

Due to coronavirus (COVID-19), there may be changes to the prison visits.

Before you arrange a visit, please check the Our response to coronavirus (COVID-19) page for the latest information.

Telephone
03 9217 7777
Fax
03 9217 7778
Postal address
PO Box 500
St Albans
VIC
3021
Street address
Middle Road
Ravenhall
VIC
3023

Please also refer to the current information about contacting and visiting prisoners which is the same for all prisons in Victoria. 

 

Getting there

Car

Via the Westgate Freeway: from the city take the Westgate Freeway and exit at the Western Ring Road.

Exit at the Western Highway (to Ballarat). Exit at Robinsons Road (left) then first right into Middle Road.

NOTE: Do not use Derrimut Road to get to Middle Road as it is cut off by the railway line. You need to travel via Robinsons Road.

Via the Hume Freeway: from the Hume Freeway, veer right onto the Western Ring Road.

Exit at the Western Highway (to Ballarat). Exit at Robinsons Road (left) then first right into Middle Road.

Public transport

To Laverton railway station

The bus departs from Sunshine Railway Station Bus Terminal (Bay 13, bus no. 400) and runs via the overpass, Durham Road, Anderson Road, Forrest Street, Tilburn Road, Station Road, Western Highway (Ballarat Road), Westwood Drive, Robinsons Road and Riding Boundary Road to the Dame Phyllis Frost Centre.
The bus then departs via Riding Boundary Road, Robinsons Road and Middle Road to the Metropolitan Remand Centre. It then departs from the Metropolitan Remand Centre via Middle Road, Robinsons Road, Palmers Road, Dohertys Road to Port Phillip Prison. It then travels via Dohertys Road, Fitzgerald Road, Old Geelong Road, Bladin Street, Wright Street, Thomas Street, Woods Street, Lohse Street and Maher Road to the terminus at Laverton Railway Station.

To Sunshine railway station

Bus will travel in the reverse direction. Westrans (Altona) operates this service.

Contact Westrans (Altona) on (03) 9398 2712.

 

In-person visits

  • A maximum of 2 people (including children) will be permitted to visit a prisoner at one time. This means that 2 adults, or 1 adult and 1 child, can attend a visit with a prisoner. 
  • All visits must be booked in advance through the prison’s booking system. 
  • Adult visitors (16 years and older) must be listed on the prisoner’s visitors list and will be required to present 100 points of identification.
  • Visitors need to arrive one hour prior to their scheduled visit to allow time for processing and security checks. Processing and security checks will strictly cease 30 minutes prior to the visit.
  • All visitors over the age of 12 are required to wear a surgical mask supplied by the prison. If you are exempt from wearing a face mask, you need to discuss this with the prison and provide your medical exemption in writing prior to your visit. Failure to do so may result in your visit being refused. If you do not have a lawful medical exemption, you will be instructed to wear a face mask.

Any visitor who does not comply with directives associated with coronavirus (COVID-19) transmission reduction measures will not be permitted to enter the prison and will have their visit terminated. This includes visitors who refuse to wear a face mask (unless they have a lawful medical exemption).

See contacting and visiting prisoners for further information on COVIDSafe visiting measures.

 

Visiting times

To visit a prisoner, you must be on their approved list. Once you are on the list, you can book a visit according to the visit session times listed below.

It is recommended that you phone the prison before you visit to check that there are no issues on the day of your booked visit.

Visitors need to arrive one hour prior to their scheduled visit to allow time for processing and security checks. Processing and security checks will strictly cease 30 minutes prior to the visit.

Professional visits see also timetable below.

Mainstream visits

Unit Day Session times
Mainstream Wednesday 9.30am - 10.30am
12.30pm - 1.30pm​​​​
Mainstream Thursday 9.30am - 10.30am
Mainstream Friday 9.30am - 10.30am
12.30pm - 1.30pm
3.30pm - 4.30pm
Mainstream Saturday 12.30 - 1.30pm
3.30pm - 4.30pm
Mainstream child free - restricted access Wednesday 3.30pm - 4.30pm
Mainstream child free - restricted access Sunday 9.30am - 10.30am
Protection Monday 9.30am - 10.30am
12.30pm - 1.30pm
Protection Thursday 12.30pm - 1.30pm
3.30pm - 4.30pm
Protection Sunday 3.30pm - 4.30pm
Protection child free - restricted access Monday 3.30pm - 4.30pm
Protection child free - restricted access Saturday 9.30am - 10.30am

No visits on Tuesdays (except for professional visits), Christmas Day or Good Friday. On these days the visit centre will be closed.

 

Visit conditions

For conditions of entry that apply to all prisons, such as general behaviour and the search process, refer to the general information for contacting and visiting prisoners. The following are additional details specific to Metropolitan Remand Centre (MRC).

  • First time visitors to Metropolitan Remand Centre will need to allow extra time for registration before the visit can begin.
  • Prisoners are not permitted in the visit centre before their visitor. Visitors are checked in through the visitors' reception centre where their names are taken, identification checked and any approved property booked in. The prisoner is then called for a visit and will report to the officers' station where staff shall ensure the prisoner is properly dressed (in visit overalls) and searched to ensure no contraband is taken to the visit centre.
  • Throughout the visit it is the responsibility of visitors to ensure children are well behaved and that they remain in the visit centre.
  • Unfortunately at this time, books, toys and play equipment will not be accessible for children during visits to help prevent the transmission of coronavirus (COVID-19)
  • Smoking is not permitted inside the visit centre.
  • Food and drink (excluding water on request and baby formula/milk/drink for young children) will not be permitted during visits at this time to help prevent the transmission of coronavirus COVID-19. The visit centre canteen will be closed and vending machines will be unavailable.
  • At the end of the visit, visitors must return their visitors pass and can collect any outgoing property from the visitors' reception centre.
 

Property

The following items may be left for prisoners without management approval and retained by prisoners in their cell (fluorescent colours and camouflage are not permitted). This list has been compiled to be as detailed as possible, however, it is important to note that acceptance of any items of property is at the discretion of MRC staff.

  • 3 plain white t-shirts or long sleeved tops
  • 3 plain singlets
  • 2 plain black sports shorts (above the knee, no high cut running shorts/ footy shorts, no cargo shorts, no lycra/ skins, no zips, no velcro and no logos or motifs)
  • 7 pairs of briefs or boxer shorts (new only, tags and packaging intact)
  • 7 pairs of socks (new only, tags and packaging intact)
  • 2 pairs of thermal underwear- long johns (new only, tags and packaging intact)
  • 2 pairs of thermal underwear- tops (new only, tags and packaging intact)
  • 2 sets of pyjamas (new only, tags and packaging intact)
  • 6 standard sized photographs per visit (no Polaroids)
  • 1 hat or cap (plain, no motifs)
  • 1 pair of shoe laces
  • 1 suit (for court), no navy coloured trousers
  • 1 collared dress shirt (for court), no light blue colours
  • 1 tie (for court)
  • 1 belt (for court)
  • 1 pair of shoes (closed in, dress type for court)
  • Approved magazines, books or newspapers – 3 in total per visit (The MRC will not accept items that contain erotic material or depictions of nudity, military or weaponry related articles, tattoo publications, drug, hydroponic or homebrew material, depictions of excessive violence including video game/ computer magazines or any other themes that are deemed inappropriate or offensive).

All other property should be considered as unauthorised unless prior approval has been granted.

Please note the following:

  1. All property that is dropped off must be clean and in a reasonable condition.
  2. Prisoners are issued with an allowance of prison issue clothing upon arrival at the MRC. This includes t-shirts, track-suits, shorts, a jacket, socks and briefs. A hat and a pair of runners will also be issued if required.
  3. All personal property stored in-cell is the responsibility of the prisoner. The MRC is not responsible for any lost or damaged personal property that is stored within prisoners’ cells.
  4. Prisoners must seek prior approval before any property is sent in via mail to the MRC. If approval has not been granted before property is received via the mailroom, it may be returned to sender.
  5. Since 5 August 2019, the Metropolitan Remand Centre (MRC) has been washing all garments (hot wash) which are dropped off or mailed in for prisoners. MRC will not be liable for any damage caused to these items as a result of this process.  
  6. Informal footwear, such as runners and thongs, will not be accepted at the MRC. These items can be purchased by the prisoner through the MRC Special Spend Request process or via the MRC’s canteen.
  7. Prisoners may also seek approval to purchase additional items, such as runners, stereos and CD’s through the MRC Special Spend Request process. Approved purchases are then ordered through the prison store.
  8. The MRC has the capacity to store one personal property box per prisoner. Property exceeding this allocation will be required to be sent out or disposed of. Prisoners may request that any excess property be sent out, collected by family or friends or disposed of. Property that exceeds the above allowances may not be accepted at the MRC.
  9. All property dropped off by visitors will be delivered to the prisoners as soon as practicable.
 

Money

Refer to the Sending Money section of the contacting and visiting prisoners page for details about how much money can be deposited for a prisoner and in what format.

Please do not deposit any cash into the 'mailbox' in the front foyer as no staff member is responsible for the security of that box. Any cash placed in the 'mailbox' will not be accepted on the prisoner's behalf until a family member reclaims it and follows correct procedures for payment of cash into a prisoner’s account.

Money orders and bank cheques may be posted or delivered (by a valid visitor) to the prison a few days prior to the end of the month for the following month, however these will be placed in the internal mail (to the Finance department) and will not be processed until the first of the new month.

When money orders are received via the mail office, the envelope is stamped to advise the prisoner that a money order has been received. On completion of sorting the inward mail the money orders are also passed onto the MRC's Finance Department for processing the next business day.

If money is received from a person who is not on the approved visitor list, the prisoner is advised and has seven days to have the person included on their visitors list. Otherwise, the money order will be sent back to the sender, unless prior approval has been obtained.

 

Prison profile

Security level

Maximum security remand

Accommodation

The centre is designed on campus-style lines. Accommodation is a mix of single and double cells in variable-sized units. They are built to the state's Building Design Review Project standards. Facilities include:

  • two 77-bed and one 87-bed general accommodation units
  • one 127-bed protection unit
  • one 88-bed orientation unit
  • 204 beds in varied units allocated for special needs such as (but not limited to) vulnerable prisoners, young adult, prisoners at risk
  • one 13-bed management unit

Each accommodation unit has program and resource facilities, interview rooms and satellite clinics and each area has its own recreational facilities including a walking track and basketball courts.

History

Metropolitan Remand Centre is one of three prison facilities built as part of the redevelopment of Victoria's corrections system under the Corrections Long Term Management Strategy. The Remand Centre officially opened in April 2006.

The project was designed and delivered under a Partnerships Victoria project. The Department's Major Project Delivery Services team administers the partnership with private sector partners responsible for construction and maintenance of the accommodation, security systems, buildings and grounds.