Coronavirus (COVID-19) information

All personal visits to adult prisons are currently suspended.

Personal visits will resume on advice from health authorities, and we will keep prisoners and visitors updated. 

Prisoners have increased access to phone and video calls, emails and letters. See the Contacting a prisoner page for information.

If you are a legal practitioner or professional service provider, please refer to the Professional phone and video calls page.

Please see Our response to coronavirus (COVID-19) page for information on other measures that Corrections Victoria is taking to protect the health and wellbeing of prisoners and staff. 

The latest on coronarvirus (COVID-19) is available on the Department of Health and Human Services website (External link).

Telephone
03 9217 8400
Other
Note: the email address above is the Corrections Victoria general email; the prison does not have its own general email address.
Fax
03 9217 8480
Postal address
P.O. Box 497
ST ALBANS
VIC
3021
Street address
101-201 Riding Boundary Road
Ravenhall
VIC
3023

The below information is specific to Dame Phyllis Frost Centre. Please also refer to the general information about contacting a prisoner which is the same for all prisons in Victoria. 

 

Getting there

Car

Via the Westgate Freeway: from the city take the Westgate Freeway and exit at the Western Ring Road. Exit at the Western Highway (to Ballarat). Exit at Robinsons Road (right), then turn left onto Riding Boundary Road.

Via the Hume Freeway: from the Hume Freeway, veer right onto the Western Ring Road. Exit at the Western Highway (to Ballarat). Exit at Robinsons Road (right), then turn left onto Riding Boundary Road.

Public transport

To Laverton railway station
The bus departs from Sunshine Railway Station Bus Terminal (Bay 11) and runs via the overpass, Durham Road, Anderson Road, Forrest Street, Tilburn Road, Station Road, Western Highway (Ballarat Road), Westwood Drive, Robinsons Road and Riding Boundary Road to the Dame Phyllis Frost Centre. The bus then departs via Riding Boundary Road, Robinsons Road and Middle Road to the Metropolitan Remand Centre. It then departs from the Metropolitan Remand Centre via Middle Road, Robinsons Road, Palmers Road, Dohertys Road to Port Phillip Prison. It then travels via Dohertys Road, Fitzgerald Road, Old Geelong Road, Bladin Street, Wright Street, Thomas Street, Woods Street, Lohse Street and Maher Road to the terminus at Laverton Railway Station.

To Sunshine railway station
Bus will travel in the reverse direction.
Westrans (Altona) operates this service.
Contact Westrans (Altona) on 03 9398 2712.

 

Visiting times

To visit a prisoner, you must be on their approved list (refer to Contacting a prisoner in the current information for prison visitors). Once you are on the list, you can visit at any of the times below.

Persons visiting prisoners need to check a visit has been booked.

It is recommended that you phone the prison before you start your journey to the prison.

Legal visitors (solicitors, barristers and law clerks) can visit on any day between 9am and 4pm.

Management & Swan 2 Intermediate Regime visits
Monday 2.30pm–4.30pm 5pm - 7pm
Tuesday 12pm-2pm  
Friday 9am–12pm (approved RA child visits)
Sunday 12.15pm–3.45pm (child-only access visits)

 

Mainstream  (booked visit)
Monday 12pm–2pm    
Wednesday 12pm–2pm 2.30pm–4.30pm 5pm–7pm
Thursday 12pm–2pm 2.30pm–4.30pm 5pm–7pm
Friday 12pm-2pm 2.30pm-4.30pm 5pm–7pm
Friday 9am–12pm (approved RA child visits)
Saturday 8.30am–10.30am 11am–1pm 1.30pm–3.30pm 4.30pm–6.30pm
Sunday 9am–11am 12.15pm - 3.45pm (child-only access visits)

 

Protection
Tuesday 2.30pm–4.30pm 5pm–7pm (adults only)
Friday 9am–12pm (visits with children can occur if no RA visits are booked)
Sunday 12.15pm–3.45pm (child-only access visits)
Sunday 4.30pm–6.30pm
 

Visit conditions

For conditions of entry that apply to all prisons, such as general behaviour and the search process, refer to the general information for contacting a prisoner. The following additional details are specific to the Dame Phyllis Frost Centre.

Unauthorised items

Prisoners are not permitted to bring anything into or out of the visits centre or box visits area, unless it is during a child-only visit when they are permitted to bring in unopened cans of soft drink, unopened confectionery or a healthy-eating option.

Food and drink can be purchased in the visits centre.

Items are available in the visits centre for children’s entertainment (e.g. colouring books, blackboards and toys). Sun cream and baby care items such as nappies are also available in the visits centre for your use.

Cigarettes, lighters, sunglasses, mobile phones, hats and scarves are not allowed into the prison. These items may be secured in lockers provided. Mobile phones must be switched off.

Authorised items

Visitors with babies or young children are permitted to enter the prison with:

  • 1 plastic baby bottle (containing milk, formula or water only)
  • 1 dummy
  • 1 unopened small jar or tub of baby food and/or 1 small tub of infant yoghurt or custard – unopened (Glass containers must be less than 60ml or 30g in capacity. Children are permitted to leave the visits centre with any drink or food that is not consumed during the visit.)

Visitors are approved to have $40 per visit on their person. Money can be a combination of coins and/or $5, $10 and $20 notes only.

 

Dress standards

All visitors are required to be appropriately attired. The SPO at the front entry point of the prison will monitor and determine appropriate dress standards for all prisoners’ visitors. Wearing of the following items may result in a non-contact visit or the visit not occurring: 

  • mini-skirts or high-cut shorts of any kind
  • singlets, tank tops, midriff, sleeveless or strapless tops (or dresses with similar tops) which are deemed to be inappropriate
  • see-through clothing of any type

In addition, the following items are not permitted for security purposes:

  • hats, beanies, head scarves/bands, neck scarves, sunglasses caps (hats will be approved during the warmer months for children only). (headwear approved for religious purposes only)
  • heavy or padded coats, parkas, anoraks, jackets and scarves
  • hooded tops (children under the age of five exempt)
  • thongs
 

Property and money

Property

An approved visitor may leave authorised property and monies at the gatehouse for prisoners. The following guidelines are provided:

Clothing accepted

  •  7 sets of clean underwear - briefs, & boxer shorts in any colour. No G-strings or otherwise revealing and/or inappropriate underwear
  •  4 bras - must not have removable inserts, straps or pockets. Can include crop top/racer back style (not active wear)
  •  7 pairs of socks - any colour, pattern and/or branding
  •  3 singlets - white only, with thick straps
  •  3 t-shirts - white only, long or short sleeve. Must be cotton and crew neck. No logos, collars, pockets or buttons
  •  1 t-shirt (black, only for swimming) long or short sleeve. Must be cotton and crew neck. No logos, collars, pockets or buttons
  • 3 thermal - white only, plain long sleeve (to be worn as undergarment only)
  • 2 nighties - cotton t-shirt style or similar accepted  
  • Runners will not be accepted.

Items accepted 

  • 3 reading books, softcover or paperbacks are accepted (no dust covers). Prisoners on a management regime are not allowed hardcovers. Items can be placed with property until moved or released
  • 3 magazines - R-rated publications are not permitted
  • 3 newspapers
  • 6 photographs - standard size only 6x4, no photo frames or polaroids accepted
  • legal papers - unlimited quantity
  • 4 balls of wool
  • Calendars & Diaries (no larger than A4, limit of one calendar and diary per prisoner).

Items not to be accepted at the gatehouse

  • Handkerchiefs
  • Leggings - leggings are supplied by the DPFC.
  • Pyjamas - see nighties above
  • Runners - runners are issued by the DPFC or purchased via a Special Spend process
  • Shorts - shorts are issued by the DPFC
  • Sunglasses - Cancer Council approved sunglasses can be purchased at the DPFC canteen
  • ¾ pants (approval provided previously has been rescinded)

Visitors to note

  • Items will not be accepted at the gatehouse if they exceed the quantity requirements listed above
  • Property (other than court clothes) can only be received from people listed on a prisoner's valid visitors list
  • Property must be left at the gatehouse prior to attending a visit (if a visit is booked). Alternatively, property can be dropped off anytime while the property desk is open
  • Remand prisoners must have approval for clothing items that fall outside the above guidelines as per section 3.5 of LOP 4.08.1
  • A signed and approved property application must be completed and approved by Mother & Child Support Worker before any baby items can be accepted. In the instance where approval has not been received, baby items will not be accepted. The items will be held by property until approval is granted/ provided to the property office.

Court clothes

  • Court clothes are accepted for pending court matters
  • Court clothing items will be returned to the prisoner’s store property or dispatched upon request and completion of a property dispatch application.

Money

Refer to Property and money for details about how much money can be deposited for a prisoner and in what format.

At the Dame Phyllis Frost Centre, all monies may be given to the officer at the gatehouse prior to visits. Please ensure that you are issued with a receipt. Bank cheques and postal orders may be posted.

 

Prison profile

Security level

Maximum

Operational capacity

604 (30 June 2019)

Accommodation

Single cells with ensuite facilities.

Self-contained units.

Two special cell blocks housing 20 prisoners each designed for protection prisoners and prisoners with a history of poor behaviour.

Medium security units house ten prisoners in separate rooms while minimum security units house only five prisoners. Each unit has individual kitchen and dining facilities and prisoners are required to cook and prepare their own meals and do their own washing, ironing and housework. Groups of prisoners share activity areas and a quiet area for reading and writing.

History

The prison facility, originally known as the Deer Park Metropolitan Women's Correctional Centre (MWCC), opened on 15 August 1996 and received its first prisoners that same month. It was the first prison in Victoria to be privately designed, financed, built and operated.

On 3 October 2000, the government took control of the facility and appointed an administrator under section 8F of the Corrections Act, and section 27B of the prison contract to operate the prison. On 2 November 2000, the Minister for Corrections announced the transfer of ownership and management of MWCC to the public sector.

The facility is now being managed and operated by Corrections Victoria and is called the Dame Phyllis Frost Centre after the well-known campaigner for women prisoners. In the 1950s, Dame Phyllis Frost persuaded the State Government of the day to set up a Consultative Council for Female Prison Reform. Until her death in 2004, she worked tirelessly with governments, prison administrators and non-government agencies for improved conditions, rehabilitation and education for women in prisons.

Read Dame Phyllis Frost Centre Visitor Information.