Note: the email address below is the Corrections Victoria general email; the prison does not have its own general email address.
Request a professional phone call.

Telephone
03 9217 8400
Fax
03 9217 8480
Street address
101-201 Riding Boundary Road
Ravenhall
VIC
3023

The below information is specific to Dame Phyllis Frost Centre.

Please also refer to the general information about visiting a prisoner (External link) which is the same for all prisons in Victoria. This includes details of how to arrange to visit a prisoner for the first time, what identification you will need to take with you and what you cannot take into prisons.

 

Getting there

Car

Via the Westgate Freeway: from the city take the Westgate Freeway and exit at the Western Ring Road. Exit at the Western Highway (to Ballarat). Exit at Robinsons Road (right), then turn left onto Riding Boundary Road.

Via the Hume Freeway: from the Hume Freeway, veer right onto the Western Ring Road. Exit at the Western Highway (to Ballarat). Exit at Robinsons Road (right), then turn left onto Riding Boundary Road.

Public transport

To Laverton railway station
The bus departs from Sunshine Railway Station Bus Terminal (Bay 11) and runs via the overpass, Durham Road, Anderson Road, Forrest Street, Tilburn Road, Station Road, Western Highway (Ballarat Road), Westwood Drive, Robinsons Road and Riding Boundary Road to the Dame Phyllis Frost Centre. The bus then departs via Riding Boundary Road, Robinsons Road and Middle Road to the Metropolitan Remand Centre. It then departs from the Metropolitan Remand Centre via Middle Road, Robinsons Road, Palmers Road, Dohertys Road to Port Phillip Prison. It then travels via Dohertys Road, Fitzgerald Road, Old Geelong Road, Bladin Street, Wright Street, Thomas Street, Woods Street, Lohse Street and Maher Road to the terminus at Laverton Railway Station.

To Sunshine railway station
Bus will travel in the reverse direction.
Westrans (Altona) operates this service.
Contact Westrans (Altona) on 03 9398 2712.

 

Visiting times

To visit a prisoner, you must be on their approved list (refer to Arranging a visit (External link) in the general information for prison visitors). Once you are on the list, you can visit at any of the times below.

Persons visiting prisoners need to check a visit has been booked.

It is recommended that you phone the prison before you start your journey to the prison.

Legal visitors (solicitors, barristers and law clerks) can visit on any day between 9am and 4pm.

 

Management & Swan 2 Intermediate Regime visits
Monday 2.30pm–4.30pm 5pm - 7pm
Tuesday 12pm-2pm  
Friday 9am–12pm (approved RA child visits)
Sunday 12.15pm–3.45pm (child-only access visits)

 

Mainstream  (booked visit)
Monday 12pm–2pm    
Wednesday 12pm–2pm 2.30pm–4.30pm 5pm–7pm
Thursday 12pm–2pm 2.30pm–4.30pm 5pm–7pm
Friday 12pm–2pm
Friday 9am–12pm (approved RA child visits)
Saturday 8.30am–10.30am 11am–1pm 1.30pm–3.30pm 4.30pm–6.30pm
Sunday 9am–11am 12.15pm - 3.45pm (child-only access visits)

 

Protection
Tuesday 2.30pm–4.30pm 5pm–7pm (adults only)
Friday 9am–12pm (visits with children can occur if no RA visits are booked)
Sunday 12.15pm–3.45pm (child-only access visits)
Sunday 4.30pm–6.30pm
 

Visit conditions

For conditions of entry that apply to all prisons, such as general behaviour and the search process, refer to the general information for visiting a prisoner (External link). The following additional details are specific to the Dame Phyllis Frost Centre.

Unauthorised items

Prisoners are not permitted to bring anything into or out of the visits centre or box visits area, unless it is during a child-only visit when they are permitted to bring in unopened cans of soft drink, unopened confectionery or a healthy-eating option.

Food and drink can be purchased in the visits centre.

Items are available in the visits centre for children’s entertainment (e.g. colouring books, blackboards and toys). Sun cream and baby care items such as nappies are also available in the visits centre for your use.

Cigarettes, lighters, sunglasses, mobile phones, hats and scarves are not allowed into the prison. These items may be secured in lockers provided. Mobile phones must be switched off.

Authorised items

Visitors with babies or young children are permitted to enter the prison with:

  • 1 plastic baby bottle (containing milk, formula or water only)
  • 1 dummy
  • 1 unopened small jar or tub of baby food and/or 1 small tub of infant yoghurt or custard – unopened (Glass containers must be less than 60ml or 30g in capacity. Children are permitted to leave the visits centre with any drink or food that is not consumed during the visit.)

Visitors are approved to have $40 per visit on their person. Money can be a combination of coins and/or $5, $10 and $20 notes only.

 

Dress standards

All visitors are required to be appropriately attired. Wearing of the following items may result in a non-contact visit or the visit not occurring:

  • mini-skirts or high-cut shorts of any kind
  • singlets, tank tops, midriff, sleeveless or strapless tops (or dresses with similar tops) which are deemed to be inappropriate
  • see-through clothing of any type

In addition, the following items are not permitted for security purposes:

  • hats, beanies or caps (hats for children will be approved during the warmer months)
  • heavy or padded coats, parkas, anoraks, jackets and scarves
  • hooded tops (except on children under the age of five)
  • thongs
 

Property & money

Property

An approved visitor may leave authorised property and monies at the gatehouse for prisoners. The following guidelines are provided:

Clothing accepted

  • 7 sets of underwear (must be clean. Can be briefs, boxer shorts or combination of both, any colour.)
  • 4 bras (must not have removable insert or pockets. Can include crop/racer back style (not active wear)
  • 7 pairs of socks (any colour, pattern or brand of socks)
  • 3 singlets - white only (with thick straps)
  • 3 t-shirts (white only) long or short sleeve. Must be cotton and crew neck. No logos, collars, pockets or buttons
  • 1 t-shirt (black, only for swimming) long or short sleeve.Must be cotton and crew neck. No logos, collars, pockets or buttons
  • 3 thermal (white only) plain long sleeve - to be worn as undergarments only
  • 2 nighties (cotton t-shirt style or similar accepted)
  • No runners.

Items accepted

  • 3 reading books, paperbacks or hardcovers (no dust covers) - prisoners on a management regime are not allowed hardcovers
  • 3 magazines - no R rated publications
  • 6 photographs, standard size only 6x4, (no photo frames or polaroids accepted)
  • legal papers (no limit)
  • 4 balls of wool.

Items which will not be accepted at the gatehouse

  • handkerchiefs
  • leggings  - supplied by Dame Phyllis Frost Centre (DPFC)
  • pyjamas - see nighties above
  • runners - supplied by DPFC or purchased by a special spend process
  • shorts - issued by DPFC
  • sunglasses - Cancer Council approved sunglasses can be purchased through the canteen at DPFC.

Visitors to note

  • Items will not be accepted at the gatehouse if they exceed the quantities listed above
  • property (other than court clothes) can only be received from people listed on a prisoner's valid visitors list. Property must be left at the gatehouse prior to a visit
  • remand prisoners must have approval for clothing items outside the above guidelines
  • baby items - a signed and approved property application (from the Mother & Child Support Worker) must be received before any baby items can be accepted at the gatehouse.

Court clothes

  • Court clothes accepted for pending court matters (court clothing items will be returned upon sentencing)

 

Money

Refer to Property & money (External link) for details about how much money can be deposited for a prisoner and in what format.

At the Dame Phyllis Frost Centre, all monies may be given to the officer at the gatehouse prior to visits. Please ensure that you are issued with a receipt. Bank cheques and postal orders may be posted.

 

Prison profile

Security level

Maximum

Operational capacity

604 (30 June 2019)

Accommodation

Single cells with ensuite facilities.

Self-contained units.

Two special cell blocks housing 20 prisoners each designed for protection prisoners and prisoners with a history of poor behaviour.

Medium security units house ten prisoners in separate rooms while minimum security units house only five prisoners. Each unit has individual kitchen and dining facilities and prisoners are required to cook and prepare their own meals and do their own washing, ironing and housework. Groups of prisoners share activity areas and a quiet area for reading and writing.

History

The prison facility, originally known as the Deer Park Metropolitan Women's Correctional Centre (MWCC), opened on 15 August 1996 and received its first prisoners that same month. It was the first prison in Victoria to be privately designed, financed, built and operated.

On 3 October 2000, the government took control of the facility and appointed an administrator under section 8F of the Corrections Act, and section 27B of the prison contract to operate the prison. On 2 November 2000, the Minister for Corrections announced the transfer of ownership and management of MWCC to the public sector.

The facility is now being managed and operated by Corrections Victoria and is called the Dame Phyllis Frost Centre after the well-known campaigner for women prisoners. In the 1950s, Dame Phyllis Frost persuaded the State Government of the day to set up a Consultative Council for Female Prison Reform. Until her death in 2004, she worked tirelessly with governments, prison administrators and non-government agencies for improved conditions, rehabilitation and education for women in prisons.

Read Dame Phyllis Frost Centre Visitor Information.