Dhurringile Prison is closing on 31 August 2024 and Port Phillip Prison is closing at the end of 2025 as part of major reforms to the men’s prison system. For specific information, see Dhurringile Prison and Port Phillip Prison.  

On this page

  • Personal contact with a prisoner
  • Postal mail
  • Phone calls
  • Video visits
  • In-person personal visits
  • Email a Prisoner service
  • Property for prisoners
  • Sending money
  • Bans and previous imprisonment or community correction order

Personal contact with a prisoner

If you want to contact your friend or family member you need to know which prison they are in. If you don't know their prison location you can contact them by writing to the below address and Corrections Victoria will forward your mail.

Write to:

[Prisoner's first name and surname]
c/- Corrections Victoria
GPO Box 123
Melbourne VICTORIA 3001

If you are on the prisoner's approved visit or phone list, call Corrections Victoria on 1300 191 835 (External link). Instructions on how to get on a prisoner’s approved visit and/or phone lists are below.

If you are a legal professional or service provider phone and video conferencing is available.

Postal mail

If you would like to send mail to your family member or friend address your letter directly to the prison in which they are located. Or you can send your letter to a central point and it will be provided to them. Write to:

[Prisoner's first name and surname]
c/- Corrections Victoria
GPO Box 123
Melbourne VICTORIA 3001

There are restrictions on the type of letters that can be sent to prisoners. These can vary from prison to prison but may include musical cards or extras like stickers and photographs.

Contact the specific prison for help on what you can and cannot send.

All mail (other than exempt official mail, for example from a lawyer or the Victorian Ombudsman) will be checked for banned items.

The prison may censor the letter if the content risks the security and good order of the prison or is threatening or harassing.

Forwarded mail

If a prisoner is transferred to another prison or is in hospital for an extended period, their mail will be forwarded to them.

Delays to mail

You can check for delays to postal mail on the Australia Post website (External link).

Phone calls

Prisoners can make phone calls to family, friends and legal professionals, as well as to other services.

You cannot make a phone call to a prisoner but, if you would like to receive a call, they must add you to their phone list. They have access to instructions and help in how to do this.

Once the prisoner has requested to add you to their phone list, the prison will contact you to confirm your phone number. The prison will also ask you if you agree to receive phone calls from the prisoner.

If you agree, you will be placed on the prisoner’s phone list.

If you are not on their phone list, you can send them a letter asking them to add you.

Access to phone calls

Prisoners can have a maximum of 20 phone numbers on their phone call list at any one time.

Phone calls are limited to 12 minutes per call and may be monitored and recorded for security purposes.

Prisoners must pay for all phone calls, except calls to the Victorian Ombudsman and the Health Services Commissioner.

Video visits

To have a video visit with your friend or family member you will need to provide 100 points of identification each time

At the start of your video visit the terms and conditions will be displayed on the screen. Please read and understand the terms and conditions before agreeing to them. You need to agree to these terms and conditions to continue with the visit.

Being added to a visit list

To access a visit with your friend or family member they must add you to their visit list. They will receive help in how to do this, but they will need the following details about you:

  • full name [first name and surname]
  • date of birth
  • address.

The prisoner will tell you when they have added you to their visit list. You can confirm that you are on their visit list and the prisoner’s location by contacting:

If you are not on a prisoner’s visit list, but would like to be, you can write to them and ask them to add you.

Recording of video visits

Prisoners’ personal video visits will be recorded. Recording visits is to improve safety and security of prisons.

When personal video visit recording is operating, you will see a disclaimer on screen to tell you your personal video visit is being recorded and may be monitored. 

If you agree, the video visit will begin. If you do not agree, the video visit will end.

A piece of audio played will then advise you that your personal visit is being recorded and a recording symbol will be displayed. This symbol will be visible to all people on the call for the entire length of the personal video visit.


All prisons use Zoom for video visits. If Zoom is not available in your country, please notify the prison location.

A guide for visitors on how to access, set up and receive Zoom video calls is available.

In-person personal visits

Before you visit

All adult visitors (16 years and older) must be listed on the prisoner’s visitor list. You need to provide 100 points of identification

All visits must be booked in advance through the prison’s booking system. Book your visit by contacting the prison.

Security procedures and dress standards

All visitors are subject to security procedures and dress standards.

Visitors are not allowed to wear a nicotine patch when they enter prisons.

The following items of clothing are not permitted to be worn to a visit:

  • gang affiliated clothing, colours or patches
  • clothing displaying racist/derogatory/sexist or profane messaging, imagery or symbolism
  • clothing that is considered to be inappropriately revealing of private body parts or sexually provocative in nature. This may include items that are:
    • sheer or see through
    • low cut
    • exceptionally short e.g., high cut shorts that reveal upper thigh or buttocks, football shorts, miniskirts
    • unnecessarily exposing e.g., midriff or crop tops
  • gloves
  • high visibility workwear due to similarity in attire with contracted workers
  • open-toed shoes
  • scarves (excluding for religious purposes)
  • watches including any type of smart watch or Fitbit activity device.

For more information on what to wear, visit the profile page of each prison.


Visitors are asked to practice good hygiene and encouraged to:

  • use hand sanitiser, especially after coughing or sneezing
  • practice good cough/sneeze etiquette by coughing/sneezing into your elbow
  • avoid touching your eyes, nose and mouth.

Please reschedule your visit if:

  • you have tested positive to COVID-19 in the last 5 days or
  • have a recent onset of new or worsening symptoms:
    • cough
    • difficulty breathing
    • sore throat
    • runny nose/nasal congestion.

Child toys and play equipment

Play equipment, toys and books can be made available. Disposable or takeaway toys such as colouring sheets and crayons are preferred. 


Visit centre canteens and vending machines may be available.

Visit termination

All visitors and prisoners must follow the directions of staff at each prison.

If a visitor or prisoner does not follow directions or refuses to comply, the visit may be ended.

Inappropriate, disrespectful and abusive behaviour will not be tolerated. Any visitor whose behaviour risks prison security or the safety of prisoners, staff or other visitors, may be banned from visiting for a period of time as determined by the General Manager.

Please note: COVID-19 vaccinations are not required for visitors or prisoners to participate in in-person visits.

Legal and professional visitors

See our information on professional visits.

Email a Prisoner service

Email a Prisoner is available to the family and friends of prisoners at all Victorian prisons.

You will need to know the location of the prisoner you want to email. You can find their location by writing to them at:

[Prisoner’s first name and surname]
c/- Corrections Victoria
GPO Box 123
Melbourne VICTORIA 3001

Corrections Victoria can only disclose a prisoner’s location to a person who is already on the prisoner’s visitors list. You can check if your name is on the visitors list by phoning 1300 191 835 (External link).

Setting up to use the Email a Prisoner service

The steps below provide instructions on how to use Email a Prisoner:

  1. Go to www.emailaprisoner.com.au (External link)
  2. Select the button “sign up”
  3. Follow the instructions on the site.

Emails will be provided to the prisoner within two business days.


It is cheaper to email a prisoner than to send a letter. Sending a letter costs $1.10. However, if you want to attach a photo too, it is cheaper to send through the postal mail.

  • Send an email: $1
  • Request a reply: $0.75
  • Attach a photo: $0.65

Property for prisoners 

Prisoners can have property posted to them or dropped off at the prison.

Some items are not permitted or are controlled in prisons. Contact the prison to check that your property is allowed.

Please add your return address on the package when posting property. This is so it can be sent back to you if the package is returned.

The type and number of items that you are allowed to provide a prisoner varies from prison to prison. You can check the approval process and what items are allowed at each prison by going to the prison's webpage and looking under the ‘Property and money’ heading.

Corrections Victoria provides all prisoners with appropriate clothing and basic toiletries to ease the burden on families.

Prohibited items

See a list of prohibited items that cannot be taken into prisons.

Sending money

When in-person visits are available money can be dropped off at prisons. You must be on the prisoner’s visitors list to be able to send money.

To send money to prisoners, you can:

When sending a money order or a bank cheque to the prison, you must:

  1. write the prisoner’s full name and CRN (if known) on the front of the envelope
  2. write your own full name and address on the back of the envelope.

Prisoners can receive up to $150 per calendar month. An additional $70 per month may be deposited directly to the prisoner's phone account. Anything over $150 will be automatically put towards the prisoner's phone account.

For example, if a prisoner receives $220, the extra $70 will be credited to their phone account.

Funds will be available to the prisoner on the following business day.


Currently, Secure Payment Services is the most cost-effective way for family and friends (depositors) to transfer funds. Each transfer incurs a 4% processing fee, a 0.77% card payment fee and a processing fee of $1.01.

For example, a $10 transaction would incur an additional fee of $1.50 (total transaction cost for the depositor of $11.50). In comparison, a money order would cost a total of $13.

Bans and previous imprisonment or community correction order

If you have previously been banned from visiting a Victorian prison, or have a Corrections Reference Number (CRN)/Person Identification (PID), you may not be permitted to visit, even if a prisoner has added you to their in-person/video visits list.

If you would like to visit with a prisoner, you must seek written permission from the prison's general manager and provide the following information:

  1. CRN/PID (if known) or your offences
  2. full name
  3. date of birth
  4. current residential address
  5. name of the prisoner you wish to visit
  6. reason/s you want permission to visit (such as your relationship with the prisoner)

The general manager will review your request and advise you of their decision.

You will have a CRN/PID if you have served a term of imprisonment in Victoria (sentenced or remanded) or have been subject to a Community Correction Order imposed by the court.