Coronavirus (COVID-19) information

All personal visits to adult prisons are suspended from Saturday 21 March 2020.

While personal visits are suspended, prisoners will have increased access to phone calls. Prisoners and visitors are also encouraged to write letters. 

Personal visits will resume on advice from health authorities, and we will keep prisoners and visitors updated. 

Video-based visits have been implemented in all public and private prisons. Information is provided below to assist visitors to access, set up and receive video calls from prisoners, if they are on the prisoner’s approved visitor list.

Please see Our response to Coronavirus (COVID-19) page for more information. 

The latest on Coronarvirus (COVID-19) is available on the Department of Health and Human Services website (External link).

To visit a prisoner, you must be on the prisoner’s approved visitors list. A prisoner can have up to ten people on their list at any one time. It is up to the prisoner to add you to their list. To add you, the prisoner needs your full name, date of birth, and address.

If you are unsure whether you are on a prisoner’s approved visitors list or you want to ask a prisoner to add you to their approved visitors list you can write to the prisoner. Prisons cannot release information about who is on a prisoner’s visitors list or phone list. (A prisoner’s visitors list is not the same as their phone list.)

If you don’t know where a prisoner is located, you can write to them care of Corrections Victoria and your letter will be forwarded.

Write to:
(prisoner's first name and surname)
C/- Corrections Victoria
GPO Box 123
Melbourne VIC 3001

Once you are on the prisoner’s approved visitors list, please contact the prison for visiting times and procedures.



Bans and previous imprisonment or community correction order

If you have previously been banned from visiting a Victorian prison, or have a Corrections Reference Number (CRN)/Person Identification (PID), you may not be permitted entry to a Victorian prison, even if a prisoner has added you to their visitors list.

If you would like to visit a prisoner, you must seek written permission from the prison's general manager and provide the following information:

  • CRN/PID (if known) or your offences
  • full name
  • date of birth
  • current residential address
  • name of the prisoner you wish to visit
  • reason/s you want permission to visit (i.e.your relationship with the prisoner)

The general manager will review your request and advise you of their decision.

You will have a CRN/PID if you have served a term of imprisonment in Victoria (sentenced or remanded) or have been subject to a community correction order imposed by the court.