- Personal contact with a prisoner
- Postal mail
- Phone calls
- Video visits
- In-person personal visits
- Email a Prisoner service
- Property for prisoners during coronavirus restrictions
- Sending money
- Bans and previous imprisonment or community correction order
- Assistance for visitors
All in-person personal visits to Victorian prisons resumed from Saturday 6 March 2021.
Virtual visits via Zoom bookings remain available.
If you have any urgent concerns – please contact the relevant prison or call 1300 191 835.
On this page
Personal contact with a prisoner
If you want to contact your friend or family member you need to know which prison they are in. If you don't know their prison location you can contact them by writing to the below address and Corrections Victoria will forward your mail.
[Prisoner's first name and surname]
c/- Corrections Victoria
GPO Box 123
Melbourne VICTORIA 3001
If you are on the prisoner's approved visit or phone list, call Corrections Victoria on 1300 191 835. Instructions on how to get on a prisoner’s approved visit and/or phone lists are below.
If you are a legal professional or service provider phone and video conferencing is available.
If you would like to send mail to your family member or friend address your letter directly to the prison in which they are located. Or you can send your letter to a central point and it will be provided to them. Write to:
[Prisoner's first name and surname]
c/- Corrections Victoria
GPO Box 123
Melbourne VICTORIA 3001
There are restrictions on the type of letters that can be sent to prisoners. These can vary from prison to prison but may include musical cards or extras like stickers and photographs.
Contact the specific prison for help on what you can and cannot send.
All mail (other than exempt official mail, for example from a lawyer or the Victorian Ombudsman) will be checked for banned items.
The prison may censor the letter if the content risks the security and good order of the prison or is threatening or harassing.
If a prisoner is transferred to another prison or is in hospital for an extended period, their mail will be forwarded to them.
Delays to mail
Australia Post is reporting delays to deliveries due to high volumes and this may affect how long it takes for your mail to arrive. Thanks for your understanding. More information is on the Australia Post website .
Prisoners can make phone calls to family, friends and legal professionals, as well as to other services.
You cannot make a phone call to a prisoner but, if you would like to receive a call, they must add you to their phone list. They have access to instructions and help in how to do this.
Once the prisoner has added you to their phone list, the prison will contact you to confirm your phone number. The prison will also ask you if you agree to receive phone calls from the prisoner.
If you agree you will now be on the prisoner’s phone list.
If you are not on their phone list, you can send them a letter asking them to add you.
Access to phone calls
Prisoners can have a maximum of 10 phone numbers on their phone call list at any one time.
Phone calls are limited to 12 minutes per call and may be monitored and recorded for security purposes.
Prisoners must pay for all phone calls, except calls to the Victorian Ombudsman and the Health Services Commissioner.
Video visits will continue to operate and will remain a visit option for prisoners.
The continued availability of video visits remains an important option for prisoners accommodated in designated COVID-19 units (e.g. protective quarantine, isolation etc) who will not be permitted to take part in the in-person visit program, as well as for prisoners whose family/friends may not be in a position to attend the prison.
To have a video visit with your friend or family member you will need to provide 100 points of identification each time.
Organising a video visit is different at each prison. Prisons are using either Zoom or BlueJeans.
Being added to a visit list
To access a visit with your friend or family member they must add you to their visit list. They will receive help in how to do this, but they will need the following details about you:
- full name [first name and surname]
- date of birth
The prisoner will tell you when they have added you to their visit list. You can confirm that you are on their visit list and the prisoner’s location by contacting:
- 1300 191 835
If you are not on a prisoner’s visit list, but would like to be, you can write to them and ask them to add you.
Video visits using Zoom have been implemented at the following prisons:
- Barwon Prison
- Beechworth Correctional Centre
- Dame Phyllis Frost Centre
- Dhurringile Prison
- Hopkins Correctional Centre
- Judy Lazarus Transition Centre
- Langi Kal Kal Prison
- Loddon Prison and Middleton Annexe
- Marngoneet Correctional Centre and Karreenga Annexe
- Melbourne Assessment Prison
- Metropolitan Remand Centre
- Port Phillip Prison
- Tarrengower Prison
Video based visits using BlueJeans have been implemented at the following prisons:
- Fulham Correctional Centre
- Ravenhall Correctional Centre
Help to use video visits concluded on 31 March 2021
The Victorian Association for the Care and Resettlement of Offenders (VACRO) technical support service concluded on 31 March 2021.
This service was established to assist visitors in setting up software for video visits when in-person visits were suspended.
In-person personal visits
What you need to know before your visit
- The number of people permitted to visit a prisoner at one time may vary depending on the level of restrictions in place in the prison at the time of the visit. There may be a cap on the number of visits, if health advice indicates this is appropriate.
- All visits must be booked in advance through the prison’s booking system.
- Adult visitors (16 years and older) must be listed on the prisoner’s visitors list and will be required to present 100 points of identification.
- All visitors over the age of 12 are required to wear a surgical mask supplied by the prison. If you are exempt from wearing a face mask , you need to discuss this with the prison and provide your medical exemption in writing prior to your visit. Failure to do so may result in your visit being refused. If you do not have a lawful medical exemption, you will be instructed to wear a face mask.
- Visitors that have worked at, or attended, any of the following locations in the last 14 days will not be permitted to enter a correctional facility:
- international airport terminal
- COVID-19 ward at a hospital
- quarantine hotel for returned overseas travellers.
- Visitors that have worked at any of the following locations in the last 14 days will not be permitted to enter a correctional facility.
- COVID-19 testing site
- domestic airport terminal.
Visitors that have only attended a COVID-19 testing site or domestic airport terminal are permitted to enter a correctional facility.
Any visitor who does not comply with directives associated with COVID-19 transmission reduction measures will not be permitted to enter the prison and will have their visit terminated. This includes visitors who refuse to wear a face mask (unless they have a lawful medical exemption).
If there are future community outbreaks in Victoria, people wanting to visit a correctional facility should refer to the Department of Health website for the latest information on public exposure sites before visiting a correctional facility.
People should refer to the Victorian Travel Permit System website for the latest information on interstate and international outbreaks.
People who have attended a public exposure site, or returned from an interstate or international location that has experienced a community outbreak in the last 14 days are asked to not visit a correctional facility.
Preparing children for visits
The change in visiting procedures may upset or confuse some children and talking about it before arriving at the prison may help. Explaining the changes to physical contact and the requirements for face masks and physical distancing may smooth your entry into the prison. Read more about talking to your child about COVID-19 .
New security procedures
Corrections Victoria has introduced new body scanning technology to further enhance safety and security. The Corrections Act 1986 enables searches of visitors by electronic or mechanical means, including as a condition of entry.
Both personal and professional visitors will be subject to body scanning on entry to prisons with the following technology.
Millimetre Wave Body Scanner
Millimetre wave technology (MMW) is a high-level radio frequency security scanner that emits radio waves. MMW has been introduced as an additional layer of security in prison gatehouses.
MMW emits no radiation and it is safe for all persons to enter the screener, including pregnant women and people with medical implants such as pace-makers and defibrillators.
Shoes, jackets and bulky outerwear are required to be removed to ensure the most effective and efficient scan is achieved. MMW body screeners are now in use at most passenger departure points at most Australian airports as well as international airports and other locations where high levels of security are required.
X-Ray Body Scanner
The X-ray body scanner produces an image of the whole body to show items that may be concealed by a person.
Persons undergoing the scan will be exposed to a very low dose of radiation. The Victorian Department of Health and Human Services set the maximum number of scans that an individual will receive in accordance with Victorian Radiation Act 2005 and Radiation Regulations 2017 .
The radiation dose is minimal, and the dosage is comparable to a number of routine activities in the community. For example, 400 scans over 12 months is equivalent to less than one medical chest X-ray.
Shoes, jackets and bulky outerwear are required to be removed to ensure the most effective and efficient scan is achieved.
Exemptions from being X-ray scanned:
- Pregnant or possibly pregnant persons should inform staff and may be screened by an alternative search method, including a Millimetre Wave Body Scanner, which is a non-radiation screening device.
- If a visitor has a medical condition that precludes them from being subject to radiation, a medical certificate must be provided.
- Visitors under the age of 18 years will not be scanned.
If a visitor refuses a body scan, a contact visit may be refused, or may be required to undergo an alternative screening method, or a non-contact visit may be offered.
For further information on body scanning processes please contact the prison directly or email firstname.lastname@example.org .
When you arrive at the prison, you will be required to consent to a temperature check and will be asked a set of questions to screen for your possible contact with COVID-19.
If you record a temperature of 37.5C or higher, or, present any risk through the screening questions, you will not be permitted to enter the prison. If you are displaying symptoms of COVID-19 you will not be permitted to enter the prison and you will be asked to return home and be tested.
The screening questions may change from one visit to the next. For example, if there is a community outbreak in an area or location that you have lived in or have visited recently, you may be asked not to visit.
COVIDSafe visiting measures
You may find that visitor processing and waiting times increase in order for the prison to safely facilitate physical distancing, staggered movements into and out of the visit centre, and infection control processes such as cleaning and disinfecting high touch surfaces.
Your cooperation and patience in allowing prison staff to maintain a safe environment is appreciated.
To ensure adequate contact tracing, all visitors will be required to confirm their first name, surname, date of birth and contact phone number, which will be recorded by the prison.
Personal Protective Equipment (PPE)
All visitors over the age of 12 will be required to wear a surgical mask (supplied by the prison).
For people who are exempt from wearing a face mask, a medical exemption will need to be provided in writing prior to the visit.
Hygiene practices and physical distancing
Infection control processes such as the use of hand sanitiser and physical distancing will be enforced.
Visitors will be encouraged to practice good hygiene practices before, during and after in-person visits, and to maintain a distance of 1.5 metres between themselves and other people.
As a visitor, you will be particularly encouraged to:
- practice frequent hand hygiene, especially after coughing or sneezing
- practice good cough/sneeze etiquette by coughing/sneezing into your elbow
- avoid touching your eyes, nose and mouth.
Visitors and prisoners will be permitted to fist bump or elbow bump at the start and end of their visit.
Outside of this hello and goodbye greeting, prisoners and visitors should maintain physical distancing for the duration of the visit.
Cleaning and disinfecting
Before and after each visit, cleaning and disinfecting will be undertaken on frequently touched surfaces and any surfaces touched during the visit including chairs and tables.
Disinfectant wipes will be readily available for visitors as needed.
Child resources and play equipment
Whether toys, books and play equipment are available to children will depend on the health advice at the time of the visit.
Whether visit centre canteens and vending machines are available will depend on the health advice at the time of the visit.
All visitors and prisoners must comply with transmission reduction measures in place at each prison.
In the event that a visitor or prisoner breaches these measures or refuses to comply, the visit can be terminated immediately.
Inappropriate, disrespectful and abusive behaviour will not be tolerated, and any visitor demonstrating behaviour that would jeopardise prison security or the safety of prisoners, staff or other visitors, may be banned from visiting for a period of time as determined by the General Manager.
By law, all prisons in Victoria are completely smoke-free. No one is permitted to smoke anywhere on prison property, including carparks and any other land surrounding the prison. Tobacco and tobacco smoking accessories such as pipes, lighters and matches are considered contraband.
While visitors to prisons are permitted to bring tobacco and tobacco smoking accessories onto prison property, they must leave them in a car or in a locker at the prison. They are not able to leave visits centres for a cigarette and return to the visit.
Visitor fact sheets are available at visit centres at all prisons.
Smoke free prisons provide a healthier and safer workplace for everybody, a safer prison system and a better quality of life for people who quit smoking.
Email a Prisoner service
Email a Prisoner is available to the family and friends of prisoners at all Victorian prisons.
You will need to know the location of the prisoner you want to email. You can find their location by writing to them at:
[Prisoner’s first name and surname]
c/- Corrections Victoria
GPO Box 123
Melbourne VICTORIA 3001
Or by phoning 1300 191 835.
Setting up to use the Email a Prisoner service
The steps below provide instructions on how to use Email a Prisoner:
Emails will be provided to the prisoner within two business days.
It is cheaper to email a prisoner than to send a letter. Sending a letter costs $1.10. However, if you want to attach a photo too, it is cheaper to send through the postal mail.
- Send an email: $0.90
- Request a reply: $0.75
- Attach a photo: $0.65
Property for prisoners during COVID-19 restrictions
From 6 March 2021 onwards, in line with the return of personal visits, visitors can drop off property at a prison if they have a visit booked on that day.
Alternatively, property can be posted to the prison. When posting property, you must write your full name and address on the envelope or package so that staff can verify the identity of the sender.
Prisons will generally accept approved property provided by a person who is listed on the prisoner’s valid visitors list. If you are not on the prisoner’s valid visitors list or do not intend to visit, you can request to be added to the prisoner’s valid visitors list by the prisoner you wish to visit/send property to.
Some prisons may have additional requirements, such as prior approval of items and/or sender, that you will need to complete before they will accept property that you want to send via post.
The type and amount of items that you are allowed to provide a prisoner varies from prison to prison. You can check the approval process and what items are allowed at each prison by going to the prison's webpage and looking under the ‘Property and money’ heading.
Corrections Victoria provides all prisoners with appropriate clothing and basic toiletries to ease the burden on families.
Money for prisoners can no longer be dropped off at prisons. You must be on the prisoner’s visitors list to be able to send money.
To send money to prisoners, you can:
- purchase a money order at Australia Post
- send a bank cheque
- make an online transfer via Secure Payment Services website .
When sending a money order or a bank cheque to the prison, you must:
- write the prisoner’s full name and CRN (if known) on the front of the envelope
- write your own full name and address on the back of the envelope.
Prisoners can receive up to $140 per calendar month. Some prisoners may be eligible for an additional $50 per calendar month for phone calls.
Funds will be available to the prisoner on the following business day.
Currently, SPS is the most cost-effective way for family and friends (depositors) to transfer funds. Each transfer incurs a 3% processing fee, a 0.77% card payment fee and a processing fee of $0.94.
For example, a $10 transaction would incur an additional fee of $1.32 (total transaction cost for the depositor of $11.32). In comparison a money order would cost a total of $12.10.
Bans and previous imprisonment or community correction order
If you have previously been banned from visiting a Victorian prison, or have a Corrections Reference Number (CRN)/Person Identification (PID), you may not be permitted to visit, even if a prisoner has added you to their in-person/video visits list.
If you would like to visit with a prisoner, you must seek written permission from the prison's general manager and provide the following information:
- CRN/PID (if known) or your offences
- full name
- date of birth
- current residential address
- name of the prisoner you wish to visit
- reason/s you want permission to visit (such as your relationship with the prisoner)
The general manager will review your request and advise you of their decision.
You will have a CRN/PID if you have served a term of imprisonment in Victoria (sentenced or remanded) or have been subject to a Community Correction Order imposed by the court.
Assistance for visitors
The Victorian Association for the Care and Resettlement of Offenders (VACRO) can help you or the prisoner you are visiting with family and welfare matters. Go to the VACRO website for information .