On this page

  • When you shouldn’t attend in person
  • Appointments via telephone, Skype, FaceTime, Zoom and other technology
  • Program delivery
  • Community Work
  • Attendance at court, the Adult Parole Board and Post Sentence Authority
  • Electronic Monitoring
  • What’s next?

CCS continues to operate and anyone subject to a community correction order, parole order or supervision order must continue to comply with the conditions of their order.

Justice Service Centres remain closed to the public. However, CCS offenders can continue to attend in-person appointments. 

Where in-person attendance cannot be accommodated, offenders continue to be supervised via telephone, Zoom or other technologies. 

Suitability to return to in-person attendance for supervision and other appointments with CCS is being prioritised and will be determined by:

  • COVIDSafe plans and location capacity 
  • the offender’s current health status
  • the order requirements
  • the expectations of the courts, the Adult Parole Board and the Post Sentence Authority
  • government guidelines on physical distancing measures.

Offenders must not attend in person unless their case manager has directed them to do so.

An offender should contact their case manager as soon as possible, if they:

  • have tested positive for COVID-19
  • are awaiting test results for COVID-19
  • are experiencing symptoms of COVID-19, including fever, breathing difficulties, sore throat or fatigue
  • meet the criteria for people who are most at risk, including people who have recently travelled overseas or have had close contact with a person who has a confirmed case of COVID-19 (close contact means the person has had at least 15 minutes face-to-face contact, or more than two hours in a closed space, with the infected person).

Check the Victorian Government coronavirus website for those most at risk of COVID-19 (External link).

If an offender is required to attend a Justice Service Centre, staff and offenders will be required to keep at least 1.5 metres between each other whenever possible. A DJCS supplied mask must also be worn by both staff and offenders. Learn more about hygiene and physical distancing (External link).

Offenders should contact their case manager if they have any questions or concerns. If an offender does not have contact details for their case manager, they must contact their nearest CCS location in the first instance. Contact numbers are available on the CCS location page.

When you shouldn’t attend in person

Offenders must not attend a CCS in person unless their case manager has directed them to do so.

Offenders must not attend a CCS location or any related activities if they:

  • have tested positive for COVID-19
  • are awaiting test results for COVID-19
  • are experiencing symptoms of COVID-19, including fever, breathing difficulties, sore throat or fatigue
  • may have been exposed to COVID-19 because they have attended a public exposure site or have had close contact with a person who has a confirmed case of COVID-19 (close contact means the person has had at least 15 minutes face-to-face contact, or more than two hours in a closed space, with the infected person).

If an offender meets any of the above criteria or is feeling unwell, they must contact their case manager by telephone as soon as possible for further information.

Get the latest health information about COVID-19 at the Victorian Government coronavirus website (External link).

Appointments via telephone, Skype, FaceTime, Zoom and other technology

Where an offender cannot be seen in-person, supervision and other appointments will be undertaken via telephone, Zoom or other technology.

Offenders must not attend CCS in-person unless directed to by their case manager. 

During the transition period, decisions around whether an offender will be managed under the remote service delivery model are determined by:

  • COVIDSafe plans and location capacity 
  • the offender’s current health status
  • the order requirements
  • the expectations of the courts, the Adult Parole Board and the Post Sentence Authority
  • the technology options available
  • government guidelines on physical distancing measures.

Additional information on using technologies like Zoom can be provided by case managers.

Program delivery

Corrections Victoria will continue to deliver offence-specific interventions, and transition and reintegration support services to offenders across prisons and CCS. Wherever possible, these services are being delivered in-person across CCS, service providers and prison locations. Where in-person attendance cannot be accommodated, offenders continue to participate via Zoom or other technologies.  

Offenders should call their case manager if they are unsure whether they need to attend an appointment in person. If they do not have contact details for their case manager, they must contact their nearest CCS location in the first instance. Contact numbers are available on the CCS location page.

If an offender is required to attend an appointment in-person, staff and offenders will be required to keep at least 1.5 metres between each other whenever possible. A DJCS supplied mask must be worn by both staff and offenders.

Community work

In-person attendance at unpaid community work sites has recommenced at a number of sites across the state. The availability of onsite programs is informed by COVIDSafe requirements and in line with individual site COVIDSafe plans. 

CCS continues to operate the expanded home-based community work program introduced in response to COVID-19.

Case managers will discuss community work program options with offenders based on the availability of programs at the offender’s CCS location.  

Attendance at court, the Adult Parole Board and Post Sentence Authority

The courts, Adult Parole Board and Post Sentence Authority are all transitioning back to in-person service delivery in line with government restrictions, while also adapting their operations to continue offering options for offenders to attend remotely where in person attendance cannot be facilitated. 

Where in-person attendance is required, offenders will be notified and physical distancing of at least 1.5 metres between each other will be maintained whenever possible. Get advice on physical distancing on the Victorian Government coronavirus website transmission reduction page (External link).

If an offender is required to attend court for a CCS related matter, they should contact their case manager to confirm whether they need to attend in-person or via other technology like telephone, video conference. 

Prisoners on parole and offenders subject to supervision orders will be advised by their case manager of the arrangements to attend the Adult Parole Board or the Post Sentence Authority.

If an offender is required to attend in-person, staff and offenders will be required to keep at least 1.5 metres between each other whenever possible. A DJCS supplied mask must also be worn by both staff and offenders.

Electronic Monitoring

The Electronic Monitoring Program will continue to operate as per usual. All devices fitted, replaced and/or removed will be done so in accordance with advice provided by health authorities.

What’s next?

It is important that everyone looks after one another during these challenging times. Offenders should contact their CCS case manager as soon as possible if they are unsure of their obligations or there is a change to their health status.

Get the latest information on COVID-19 at coronavirus.vic.gov.au (External link).