On this page

  • Management of offenders
  • Courts
  • Adult Parole Board
  • Post Sentence Authority
  • Alcohol and other drugs
  • AOD testing
  • Mental health
  • Program delivery

The department is working alongside all Victorian Government departments to keep services responsive to the needs of the Victorian community during the COVID-19 pandemic.

In line with public health advice, CCS is implementing a phased approach to safely transition back to in-person services. 

Management of offenders

CCS continues to operate and anyone subject to a community correction order, parole order or supervision order must continue to comply with the conditions of their order.

Justice Service Centres remain closed to the public. However, CCS offenders can continue to attend in-person appointments. The number of offenders that can be serviced in person at each location is determined by COVIDSafe requirements and individual location COVIDSafe plans. Physical distancing measures will be maintained wherever possible during in person appointments and a DJCS supplied mask must be worn by both staff and offenders in line with government requirements. 

Where in-person attendance cannot be accommodated, offenders continue to be supervised via telephone, Zoom or other technologies.   


CCS continues to provide Court Assessment and Prosecutions Services (CAPS) to all jurisdictions of the court. The resumption of in person delivery of these services at the courts will be determined in accordance with court practice directions and local arrangements. CCS remote service delivery to the courts will continue as required. 

Any queries should be directed to your nearest CCS location in the first instance or to the Manager, CAPS Central Unit via capscentralunit@justice.vic.gov.au (External link).

Adult Parole Board

CCS will continue to service the Adult Parole Board (APB), with parole suitability assessment reports and other standard reports being provided to the APB in line with current practice. In person attendance will be limited, and if it is required will be facilitated at the respective CCS office via videoconference or other technology, wherever possible.

Any general enquiries should be directed to the CCS location in the first instance. Any queries relating to broader parole system issues should be directed to the Manager, Parole Central Unit via parole.centralunit@justice.vic.gov.au (External link).

Post Sentence Authority

CCS will continue to manage the post sentence cohort under intensive supervision and monitoring regimes.

CCS and the Post Sentence Branch will continue to service the Post Sentence Authority (PSA). Any form of non-compliance will be managed in line with business as usual processes.

The combined Corrections Victoria and Victoria Police Supervision Order Specialist Response Unit remains operational and will respond to any escalation in risk amongst the cohort in line with standard practice.

Reports will continue to be submitted to the PSA via the Post Sentence Branch.

In person attendance at the PSA will be limited, with offender and staff attendance being facilitated by videoconference or other technologies wherever possible.

Any queries should be directed to State-wide Operations, Post Sentence Branch via postsentencebranch.operations@justice.vic.gov.au (External link).

Alcohol and other drugs

In accordance with the requirements of their respective orders, offenders continue to be referred to undertake Alcohol and Other Drugs (AOD) assessment and treatment. 

In-person attendance for AOD assessments will increase in line with the easing of government restrictions. The return of in-person attendance with AOD providers for services such as counselling is dependent on the COVIDSafe requirements and the transition plan of the individual AOD service provider. 

For individuals with an AOD condition, please contact their respective case manager to confirm the service delivery that is specifically applicable to them. Any queries should be directed to the CCS location via email.

AOD testing

In accordance with the requirements of their respective orders, offenders will be referred to Dorevitch Pathology locations in the community to conduct urine testing. Offenders are still required to attend testing as directed by their case manager to a Dorevitch site. Onsite testing services at CCS locations will also resume across a number of locations. In some instances, offenders may still be required to attend a CCS location for breathalyser testing.

Any queries should be directed to the CCS location via email.

Mental health

In accordance with the requirements of their respective orders, offenders will be referred to a range of providers to undertake mental health assessment and treatment.

Referrals to a GP for a mental health care plan will continue. Where this is required, CCS case managers will need to ascertain from the medical clinic whether in-person consultation is possible or whether Telehealth is required. 

The Forensic Mental Health in Community Health Program will continue to operate. Offenders currently engaged in the program will continue to be treated by their clinician in the form of video-based or telephone sessions. Any new referral to the program may be conducted through video-based or telephone-based assessments at the discretion of the clinician and case manager.

Any queries should be directed to the CCS location via email.

Program delivery

Corrections Victoria continues to deliver offence-specific interventions and transition and reintegration support services to offenders across prisons and CCS. The majority of rehabilitation and reintegration service providers will now resume in-person (or a hybrid model of in-person and remote) service delivery across CCS and prisons, in line with room capacity considerations, adhering to physical distancing of 1.5 metres wherever possible and mask requirements.

Offenders are still required to attend offence-specific AOD and other programs as directed where it is a condition of their order.

Recognising that release from prison into the community during the COVID-19 pandemic can create practical challenges and heightened stress for offenders, additional exit support measures are being put in place. This includes facilitating appropriate and safe transportation options for offenders exiting custody, and emergency accommodation options for prisoners that do not have appropriate housing or to facilitate those who are required to self-isolate.

Family violence service providers are still in regular contact with perpetrators who are engaged in their services and are maintaining family safety contact services with their victims.

Information and resources about the changes to Corrections Victoria programs are being disseminated to impacted service providers.

Any queries about the changes to Corrections Victoria offence specific programs should be directed to FIS.SupportServices@justice.vic.gov.au (External link).

Any queries about the changes to transitional support programs should be directed to tru@justice.vic.gov.au (External link).