Community Correctional Services (CCS) has closed its face-to-face reception services and is moving to a remote access model.

CCS continues to operate and anyone subject to a community correction order, parole order or supervision order must continue to comply with the conditions of their order. Where possible, supervision and program appointments are being undertaken via telephone, Skype or other technology.

Offenders must not attend in person unless their case manager has directed them to do so.

An offender should contact their case manager as soon as possible, if they:

  • have tested positive for coronavirus (COVID-19)
  • are awaiting test results for coronavirus (COVID-19)
  • are experiencing symptoms of coronavirus (COVID-19), including fever, breathing difficulties, sore throat or fatigue
  • meet the criteria for people who are most at risk, including people who have recently travelled overseas or have had close contact with a person who has a confirmed case of coronavirus (COVID-19) (close contact means the person has had at least 15 minutes face-to-face contact, or more than two hours in a closed space, with the infected person).

Check the Department of Health and Human Services website for those most at risk of coronavirus (COVID-19) (External link).

If an offender is required to attend a Justice Service Centre, staff and offenders must adhere to physical distancing measures by keeping at least 1.5 metres between each other whenever possible. Get further advice on physical distancing on the DHHS transmission reduction page (External link).

Offenders should contact their case manager if they have any questions or concerns. If an offender does not have contact details for their case manager, they must contact their nearest CCS location in the first instance. Contact numbers are available on the CCS location page.

When you shouldn’t attend in person

Offenders must not attend a CCS in person unless their case manager has directed them to do so.

Offenders must not attend a CCS location or any related activities if they:

  • have tested positive for coronavirus (COVID-19)
  • are awaiting test results for coronavirus (COVID-19)
  • are experiencing symptoms of coronavirus (COVID-19), including fever, breathing difficulties, sore throat or fatigue
  • meet the criteria for people who are most at risk, including people who have recently travelled overseas or have had close contact with a person who has a confirmed case of coronavirus (COVID-19) (close contact means the person has had at least 15 minutes face-to-face contact, or more than two hours in a closed space, with the infected person).

If an offender meets any of the above criteria or is feeling unwell, they must contact their case manager by telephone as soon as possible for further information.

Get the latest health information about coronarvirus (COVID-19) at the Department of Health and Human Services website (External link).

Moving to telephone, Skype, FaceTime, Zoom and other technology

To practice physical distancing, CCS is moving to a remote case management model.

Under this model, offenders must not attend in person unless directed to by their case manager. Instead, supervision and other appointments will be undertaken via telephone, Skype or other technology. Some programs may continue to be delivered in person, while observing physical distancing measures whenever possible (see below for more information).

CCS is progressively rolling out these changes and options will be discussed with offenders.

Suitability to move to this model is being prioritised and will be determined by:

  • the offender’s current health status
  • the order requirements
  • the expectations of the courts, the Adult Parole Board and the Post Sentence Authority
  • the technology options available
  • government guidelines on physical distancing measures.

Additional information on using technologies like Skype can be provided by case managers.

If an offender is required to attend an appointment in person, staff and offenders must adhere to physical distancing measures by keeping at least 1.5 metres between each other whenever possible.

Program delivery

Offenders are still required to attend offence-specific alcohol and other drugs and other programs as directed where it is a condition of their order.

Program delivery is now moving to the use of remote technology wherever possible. There may also be an increasing use of one-on-one interventions using technology or physical distancing if required.

Some program providers, like alcohol and other drug service providers, have established remote access models. They will work with offenders to ensure they are provided with appointments via telephone, Skype or other technologies.

Offenders should call their case manager if they are unsure whether they need to attend an appointment in person. If they do not have contact details for their case manager, they must contact their nearest CCS location in the first instance. Contact numbers are available on the CCS location page.

If an offender is required to attend an appointment in person, staff and offenders must adhere to physical distancing measures by keeping at least 1.5 metres between each other whenever possible.

Community Work

In-person attendance at unpaid community work sites has been suspended, except for at-home based community work program.

CCS will be exploring options to expand the at-home based community work program. In cases where this may be a suitable option, case managers will notify offenders.

Attendance at court, the Adult Parole Board and Post Sentence Authority

The courts, Adult Parole Board and Post Sentence Authority are also adapting their operations to increasingly reduce in-person attendance. However, in-person attendance may still be required in limited circumstances.

If this is required, offenders will be notified and physical distancing measures of keeping at least 1.5 metres between people must be adhered to whenever possible. Get advice on physical distancing on the DHHS transmission reduction page.

If an offender is required to attend court for a CCS related matter, they should contact their case manager to confirm whether they need to attend in person or via other technology like telephone or Skype.

Prisoners on parole and offenders subject to supervision orders will be advised by their case manager of the arrangements to attend the Adult Parole Board or the Post Sentence Authority.

If an offender is required to attend in person, staff and offenders must adhere to physical distancing measures by keeping at least 1.5 metres between each other whenever possible.

Electronic Monitoring

The Electronic Monitoring Program will continue to operate as per usual. All devices fitted, replaced and/or removed will be done so in accordance with advice provided by health authorities.

What’s next?

It is important that everyone looks after one another during these challenging times. Offenders should contact their CCS case manager as soon as possible if they are unsure of their obligations or there is a change to their health status.

Get the latest information on coronavirus (COVID-19) at the Department of Health and Human Services website (External link).