On this page

  • In-person attendance
  • Appointments via telephone, Zoom and other DJCS approved technology
  • Program delivery
  • Community work
  • Attendance at court, the Adult Parole Board and Post Sentence Authority
  • Electronic Monitoring
  • Vaccination

CCS continues to operate and anyone subject to a community correction order, parole order or supervision order must continue to comply with the conditions of their order.

While COVID-19 restrictions are in place, Justice Service Centres will remain closed to the public. However, for some CCS offenders, in-person appointments can continue.

Decisions about whether in-person attendance will return will be determined by:

  • COVIDSafe plans and location capacity 
  • the offender’s current health status
  • the order requirements
  • the expectations of the courts, the Adult Parole Board and the Post Sentence Authority
  • government guidelines on physical distancing measures.

Where in-person attendance is not required by the case manager, offenders continue to be supervised via telephone, Zoom or other technologies. 

As COVID-19 restrictions ease, Justice Services Centres will reopen to the public in line with COVIDSafe requirements and individual location COVIDSafe plans.

In-person attendance

Offenders must not attend in-person unless their case manager has directed them to do so.

An offender should contact their case manager as soon as possible, if they:

  • have tested positive for COVID-19
  • are awaiting test results for COVID-19
  • are experiencing symptoms of COVID-19, including fever, breathing difficulties, sore throat or fatigue
  • meet the criteria for people who are most at risk, including people who have recently travelled overseas or have had close contact with a person who has a confirmed case of COVID-19.

Staff and offenders attending a Justice Service Centre must:

Offenders should contact their case manager if they have any questions or concerns. If an offender does not have contact details for their case manager, they must contact their nearest CCS location in the first instance. Contact numbers are available on the CCS location page.

Get the latest health information about COVID-19 at the Victorian Government coronavirus website (External link).

Appointments via telephone, Zoom and other DJCS approved technology

Where an offender is not seen in-person, supervision and other appointments will be undertaken via telephone, Zoom or other DJCS approved technology.

Offenders should only attend CCS in-person when directed to by their case manager. 

Decisions around whether an offender will be managed under the remote service delivery model are determined by:

  • COVIDSafe plans and location capacity 
  • the offender’s current health status
  • the order requirements
  • the expectations of the courts, the Adult Parole Board and the Post Sentence Authority
  • the technology options available
  • government guidelines on physical distancing measures.

Additional information on using technologies like Zoom can be provided by case managers.

Program delivery

Offence-specific interventions, and transition and reintegration support services continue to be delivered remotely to offenders across prisons and CCS.

Rehabilitation and reintegration services will resume in-person (or in a hybrid model of in-person and remote) if COVID-19 restrictions allow. Services will adhere to COVIDSafe requirements and individual location COVIDSafe plans.

Staff and offenders attending a service must:

Offenders should call their case manager if they are unsure whether they need to attend an appointment in person. If they do not have contact details for their case manager, they must contact their nearest CCS location in the first instance. Contact numbers are available on the CCS location page.

Community work

In-person attendance at unpaid community work is suspended while COVID-19 restrictions are in place.

On-site attendance will recommence following the easing of restrictions and in line with COVIDSafe requirements and individual site COVIDSafe plans.

CCS continues to operate the expanded home-based community work program introduced in response to COVID-19.

Case managers will discuss community work program options with offenders based on the availability of programs at the offender’s CCS location.  

Attendance at court, the Adult Parole Board and Post Sentence Authority

While COVID-19 restrictions are in place, the courts, Adult Parole Board and Post Sentence Authority operate remotely.

As restrictions ease, they will transition back to in-person service delivery in line with COVIDSafe requirements and individual site based COVIDSafe plans.

During periods of transition, operations are adapted to continue offering options for offenders to attend remotely where in-person attendance cannot be facilitated. 

If an offender is required to attend court for a CCS related matter, they should contact their case manager to confirm whether they need to attend in-person or via telephone or video conference or other technology. 

Prisoners on parole and offenders subject to supervision orders will be advised by their case manager of the arrangements to attend the Adult Parole Board or the Post Sentence Authority.

Staff and offenders attending in-person must:

Electronic Monitoring

The Electronic Monitoring Program will continue to operate as per usual. All devices fitted, replaced and/or removed will be done so in accordance with advice provided by health authorities.

Vaccination

All prison staff working in correctional facilities in Victoria must have received their first dose of a COVID-19 vaccine. They must have received both doses of a vaccine by 26 November 2021. In accordance with the Chief Health Officer’s directions, there are no unvaccinated staff members attending correctional facilities in Victoria.

Offenders and clients are strongly encouraged to protect themselves and the community by getting their COVID-19 vaccination as soon as possible and as recommended by public health advice.

Information on how to book a COVID-19 vaccine appointment, including how to book an appointment on-line, can be found at www.coronavirus.vic.gov.au/book-your-vaccine-appointment (External link)

Offenders can also speak with their case manager about accessing a vaccination.