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Metropolitan Remand Centre
- Email email@example.com
- Phone 03 9217 7777
- Fax 03 9217 7778
PO Box 500
St Albans VIC 3021
Ravenhall VIC 3023
The information below is specific to the Metropolitan Remand Centre (MRC).
Please also refer to the general information about visiting a prisoner which is the same for all prisons in Victoria. This includes details of how to arrange to visit a prisoner for the first time, what identification you will need to take with you and what you cannot take into prisons.
Via the Westgate Freeway: from the city take the Westgate Freeway and exit at the Western Ring Road. Exit at the Western Highway (to Ballarat). Exit at Robinsons Road (left) then first right into Middle Road.
Via the Hume Freeway: from the Hume Freeway, veer right onto the Western Ring Road. Exit at the Western Highway (to Ballarat). Exit at Robinsons Road (left) then first right into Middle Road.
To Laverton railway station
The bus departs from Sunshine Railway Station Bus Terminal (Bay 13, bus no. 400) and runs via the overpass, Durham Road, Anderson Road, Forrest Street, Tilburn Road, Station Road, Western Highway (Ballarat Road), Westwood Drive, Robinsons Road and Riding Boundary Road to the Dame Phyllis Frost Centre.
The bus then departs via Riding Boundary Road, Robinsons Road and Middle Road to the Metropolitan Remand Centre. It then departs from the Metropolitan Remand Centre via Middle Road, Robinsons Road, Palmers Road, Dohertys Road to Port Phillip Prison. It then travels via Dohertys Road, Fitzgerald Road, Old Geelong Road, Bladin Street, Wright Street, Thomas Street, Woods Street, Lohse Street and Maher Road to the terminus at Laverton Railway Station.
To Sunshine railway station
Bus will travel in the reverse direction.
Westrans (Altona) operates this service.
Contact Westrans (Altona) on (03) 9398 2712.
To visit a prisoner, you must be on their approved list (refer to Arranging a visit in the general information for prison visitors). Once you are on the list, you can visit at any of the times below.
It is recommended that you phone the prison before you visit.
Professional visits see also timetable below.
Mainstream visits commenced on Monday, 3 August 2015 in accordance with a unit timetable below.
Mainstream visits are capped at 20 bookings per hour.
All Accommodation Areas
All Restricted Access Only
9.00am - 3.45pm
4.00pm - 6.15pm
|Tuesday||Professional Visits Only||N/A|
|Wednesday||All Accommodation Areas||9.00am - 6.30pm|
|Thursday||All Accommodation Areas||9.00am - 6.30pm|
|Friday||All Accommodation Areas||9.00am - 6.30pm|
All Restricted Access Only
All Accommodation Areas
9.00am - 11.15am
11.30am - 5.30pm
|Sunday||All Accommodation Areas||9.00am - 5.30pm|
Contact and non-contact visits
|Personal and professional visits||
|Child-free visits (restricted access prisoners only)||
4pm–5pm & 5.15pm–6.15pm Monday
9am–10am & 10.15am–11.15am Saturday
|Restricted regime prisoners||9am–2.00pm daily (last processed at 12.30pm)|
No visits on Tuesdays (except for professional visits), Christmas Day or Good Friday. On these days the visit centre will be closed.
Prisoners may have three adult visitors and a reasonable number of children (subject to space availability) per visit day.
For conditions of entry that apply to all prisons, such as general behaviour and the search process, refer to the general information for visiting a prisoner. The following are additional details specific to Metropolitan Remand Centre (MRC).
- First time visitors to Metropolitan Remand Centre will need to allow extra time for registration before the visit can begin.
- Prisoners are not permitted in the visit centre before their visitor. Visitors are checked in through the visitors' reception centre where their names are taken, identification checked and any approved property booked in. The prisoner is then called for a visit and will report to the officers' station where staff shall ensure the prisoner is properly dressed (in visit overalls) and searched to ensure no contraband is taken to the visit centre.
- Throughout the visit it is the responsibility of visitors to ensure children are well behaved and that they remain in the visit centre.
- Prisoners are prohibited from entering the children’s play areas within the visit centre.
- Smoking is not permitted inside the visit centre.
- Each adult visitor will be permitted to take up to $20 in coins per visit into the visit centre for use in the food and drink vending machines. The vending machines do not provide change so visitors need to ensure they have the correct change as it is not available at the officers’ posts.
- At the end of the visit, visitors must return their visitors pass and can collect any outgoing property from the visitors' reception centre.
The following items may be left for prisoners without management approval and retained by prisoners in their cell (fluorescent colours and camouflage are not permitted):
- 6 t-shirts, polo tops or long sleeved tops
- 3 collared shirts (dress or casual)
- 3 singlets
- 3 jumpers, windcheaters, tracksuit tops or jackets (not quilted or hooded)
- 4 track pants, jeans or trousers
- 3 pairs of shorts
- 6 pairs of jockettes or boxers shorts (new only, tags and packaging intact, single gusset)
- 2 pairs of thermal underwear long johns
- 2 pairs of thermal underwear tops
- 6 pairs of socks (new only, tags and packaging intact)
- magazines, books or newspapers – 3 in total per visit (no materials that are R-rated or above, no Picture, People, Zoo, or tattoo and hunting magazines)
- 6 standard sized photographs per visit (no Polaroids)
- Baseball cap (plain, no motifs)
- 3 ties (for court)
- 1 suit (for court)
- 1 pair of shoes (closed in, dress type for court)
Runners, skate shoes, thongs or similar will not be accepted. These must be purchased by the prisoner through the MRC Special Spend Request process.
Acceptance of all property is at the discretion of MRC staff.
All property dropped off by visitors will be delivered to the prisoners as soon as practicable. Property that exceeds the cell allowance will be held in the prison property store.
Prisoners wishing to purchase items such as a stereo, CDs or runners require approval via the Special Spends Request process with the purchase being made through the prison store. If unsure of what items can be sent in, prisoners may check with the prison supervisor.
It is important to be aware that the prison has the capacity to store one personal property box per prisoner. Property exceeding this allocation will be required to be sent out or disposed of. Property staff will be able to assist prisoners to arrange for any excess property to be sent out to family or friends or to be stored or disposed of.
All personal property stored in cells is the responsibility of the prisoner. MRC is not responsible for any lost or damaged personal property (or items that are damaged through general wear and tear) stored within prisoners’ cells.
Refer to Property & money for details about how much money can be deposited for a prisoner and in what format.
At MRC, all cash received at property counter is receipted immediately and will be available within prisoner accounts the following day. Cash will not be received in the current month for the following month’s allowance. For example, a visitor who attends the prison on 28 May cannot deposit cash into the prisoner’s account for June. All cash deposits for the new month will commence processing on the first day of the new month.
Please do not deposit any cash into the 'mailbox' in the front foyer as no staff member is responsible for the security of that box. Any cash placed in the 'mailbox' will not be accepted on the prisoner's behalf until a family member reclaims it and follows correct procedures for payment of cash into a prisoner’s account.
Money orders and bank cheques may be posted or delivered (by a valid visitor) to the prison a few days prior to the end of the month for the following month, however these will be placed in the internal mail (to the Finance department) and will not be processed until the first of the new month.
When money orders are received via the mail office, the envelope is stamped to advise the prisoner that a money order has been received. On completion of sorting the inward mail the money orders are also passed onto the MRC's Finance Department for processing the next business day.
If money is received from a person who is not on the approved visitor list, the prisoner is advised and has seven days to have the person included on their visitors list. Otherwise, the money order will be sent back to the sender, unless prior approval has been obtained.
Maximum security remand
780 (30 June 2016)
The centre is designed on campus-style lines. Accommodation is a mix of single and double cells in variable-sized units. They are built to the state's Building Design Review Project standards. Facilities include:
- two 77-bed and one 87-bed general accommodation units
- one 127-bed protection unit
- one 88-bed orientation unit
- 204 beds in varied units allocated for special needs such as (but not limited to) vulnerable prisoners, young adult, prisoners at risk
- one 13-bed management unit
Each accommodation unit has program and resource facilities, interview rooms and satellite clinics and each area has its own recreational facilities including a walking track and basketball courts.
Metropolitan Remand Centre is one of three prison facilities built as part of the redevelopment of Victoria's corrections system under the Corrections Long Term Management Strategy. The Remand Centre officially opened in April 2006.
The project was designed and delivered under a Partnerships Victoria project. The Department's Major Project Delivery Services team administers the partnership with private sector partners responsible for construction and maintenance of the accommodation, security systems, buildings and grounds.