You are here:

Communication

Visits

Prisoners are permitted to receive visits from the family, friends and legal representatives they nominate on their visitors list. Prisoners may nominate up to ten people to put on their visitors list and are able to change the list as necessary.

Telephone calls

Prisoners are permitted to make telephone calls only to the people they nominate on their approved phone list. A maximum of 10 people are allowed on the list at any one time. Prisoners can request a maximum of two mobile phone numbers.

A 12-minute time limit applies to all calls to allow reasonable use of phones by all prisoners. All calls are monitored or recorded with the exception of legal calls and the following exempt calls on this list:

  • A Member of Parliament
  • Victorian Ombudsman's Office (VO)
  • Independent Broad-Based Anti Corruption Commission (IBAC)
  • Victorian Inspectorate
  • Health Services Commissioner
  • Mental Health Complaints Commissioner
  • Victorian Human Rights & Equal Opportunity Commissioner
  • Australian Human Rights Commission
  • Office of the Commissioner for Privacy & Data Security
  • Diplomatic or Consular Staff
  • A legal practitioner or para-legal representing the prisoner
  • Royal Commission into Institutional Responses to Child Sexual Abuse
  • A public interest monitor appointed under the Public Interest Monitor Act 2011
  • Victorian Electoral Commission
  • Any law enforcement agency in Australia (e.g.Victoria Police, Australian Federal Police, Australian Crime Commission)
  • Corruption and Crime Commissions in New South Wales, Queensland, South Australia, Tasmania & Western Australia
  • A person authorised to act on behalf of a person or body referred to in this list

Calls are made at the expense of the prisoner who must have sufficient funds in their phone account to make a call.

Prisoners are not permitted to receive phone calls.

Mail

Prisoners are permitted to send and receive letters. All mail (other than exempt mail below) is examined to ensure it does not contain contraband (prohibited items) or information that could jeopardise the security and good order of the prison or is of a threatening or harassing nature.

Mail to or from the following is exempt and will be forwarded unopened:

  • A Member of Parliament (including the Minister for Corrections)
  • Secretary to the Department of Justice & Regulation
  • Corrections Commissioner
  • Victorian Inspectorate
  • Health Services Commissioner 
  • Justice Health
  • Mental Health Complaints Commissioner
  • Australian Human Rights Commission
  • Office of the Commissioner for Privacy & Data Security
  • Independent Prison Visitor (with the Independent Prison Visitor Scheme)
  • Victorian Electoral Office
  • Victorian Human Rights & Equal Opportunity Commissioner 
  • Victorian Ombudsman's Office (VO)
  • Independent Broad-Based Anti Corruption Commission (IBAC)
  • Office of Police Integrity (OPI)
  • A legal practitioner or para-legal representing the prisoner
  • Diplomatic or Consular Staff
  • A public interest monitor appointed under the Public Interest Monitor Act 2011
  • Royal Commission into Institutional Responses to Child Sexual Abuse
  • Any law enforcement agency in Australia (e.g.Victoria Police, Australian Federal Police, Australian Crime Commission)
  • Corruption and Crime Commissions in New South Wales, Queensland, South Australia, Tasmania & Western Australia
  • A person authorised to act on behalf of a person or body referred to in this list 

Prisoners will be charged standard postage rates for each outgoing letter.

Internet, email and social media

Prisoners do not have access to email, social media or the internet.